Step 1: Identify Your Product or Website
Pearson Education offers a variety of products and websites for different subjects and levels. Depending on which product or website you are using, the sign-in process may vary slightly. For example, if you are using Revel, a digital learning platform that integrates texts, media, and assessments, you will need to follow a different procedure than if you are using Mastering, a homework and learning management system that provides personalized feedback and tutorials.
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To identify your product or website, you can look at the URL of the web page where you are trying to sign in. For example, if the URL starts with https://revel.pearson.com/, then you are using Revel. If the URL starts with https://www.masteringphysics.com/, then you are using Mastering Physics.
You can also refer to this list of common Pearson Education products and websites and their corresponding URLs:
Pearson eText: https://www.pearson.com/us/higher-education/products-services-teaching/course-content/etextbooks.html
Learning Catalytics: https://learningcatalytics.com/
Modified Mastering: https://www.pearsonmylabandmastering.com/northamerica/masteringengineering/
Pearson Higher Education: https://www.pearsonhighered.com/
Step 2: Visit the Support Page for Your Product or Website
Once you have identified your product or website, you can visit the support page for it to find help articles and videos on how to retrieve or reset your username and password. You can access the support page by clicking on the Support link at the top or bottom of the web page where you are trying to sign in.
Alternatively, you can use this link to access the main support page for Pearson Education: https://support.pearson.com/getsupport/. From there, you can select your product or website from the drop-down menu under Choose a product. You can also type in your product or website name in the search box under Search for answers.
For example, if you are using Revel, you can use this link to access the support page for Revel: https://support.pearson.com/getsupport/s/topic/0TOb0000000M8QjGAK/revel. From there, you can find articles and videos on how to retrieve or reset your username and password for Revel.
Step 3: Follow the Instructions on How to Retrieve or Reset Your Username and Password
On the support page for your product or website, you can find articles and videos that provide step-by-step instructions on how to retrieve or reset your username and password. You can browse through the categories or use the search box to find the article or video that matches your situation.
For example, if you forgot your username or password for Revel, you can use this link to access the article that explains how to retrieve them: https://support.pearson.com/getsupport/s/article/Revel-Forgot-Username-Password-Account-is-Locked-Error-Code-401. You can also watch this video that shows how to do it: https://www.youtube.com/watch?v=Zx7wZm5fX9I.
If you didnt get a reset email after requesting a password reset, you can use this link to access the article that provides some solutions: https://support.pearson.com/getsupport/s/article/Reset-Password-but-Didn-t-Get-Reset-Email.
If you encounter some sign-in errors, such as Authentication required or Invalid login name and/or password, you can use c481cea774